FAQs

  • About Us

    Company name:
    Shenzhen SiDaYi Jewelry Co., Ltd
    (深圳市思达意珠宝有限公司)
    Legal Person: lizhihua(李志华)
    E-Mail:[email protected]
    Address:
    C33 Innovation Industrial Park, Room 206
    Cuizhu North Road No. 33, Dongxiao Street,
    Luohu District, Shen Zhen City, Guang Dong Province, China 518019
    (深圳市罗湖区东晓街道翠竹北路33号C33创新产业园206)

    Work time:Monday - Friday 9AM-6PM

    Professional China Wholesale Company
    Shenzhen SiDaYi Jewelry, Inc. established in 2015, is a based China Seidayee Jewelry Corporation, is a leading Wholesale Seidayee Jewelry Manufacturer and Distributor located in Shenzhen of China, is a Chinese Seidayee Jewelry Wholesale Plaza.

    Everything we sell is made in China and now you can buy these products direct from China, at wholesale prices, right here in our online wholesale Seidayee Jewelry shop.

    In product delivery, we will give you before to products, such as ordering one gift and quality problem, we will unconditionally for replacement.

    We sell direct to the public at discount wholesale prices.

    Warranty Direct from China Seidayee Jewelry Shop
    All Seidayee Jewelry products we sell have 1 year warranty. We provide full after-sales service to our wholesale customers and worldwide dropshippers, who dropshipping with us.

    Easy and Safe Payment Methods
    Paypal / Bank Transfer / Western Union

    Handle time: 3-7 work days.
    All jewelry item need personalized customization, such as lettering NAME /LOVE WORDS.

    Shipping time: 3-5 work days.
    You can choose whichever method suits you best when you place an order. Shipping is by courier such as FedEx, UPS, DHL, EMS and it takes only 3-to-5 work days to your destination.

    Ultra Low Prices
    We offers you ultra low wholesale / dropship discount prices on all the Seidayee Jewelry you find in our Online Wholesale Shop.


    Click here to Inquiry Your Questions online now.

    Certificate of business:




  • How To Drop-Ship With US?

    How To Drop-Ship With US?

    Drop-shipping means your supplier sends goods directly to your customers, but as far as your customers are concerned, they bought the products from you and they have no contact to us.

    we allows drop-ship orders for all registered customers.

    There are no additional charges.

    Just order online in the same way as usual, but add different delivery addresses in my account.

    (You can also add a new shipping address on-the-fly during the checkout process.)

    You can have as many shipping addresses as you like listed on your account.

    When you order, it will help us if you put drop-shipping to customer in the shipping comments. We always check carefully (for fraud prevention) if the shipping address is different to the billing address, so if you are a new drop-shipping customer we may need to email or phone you to verify before processing the order.

    We do not include publicity materials / invoices etc when we send drop ship goods, so it protects your reputation as a seller. They will not know the true source of the goods, and they will not know the price you paid.

    The prices shown on the shipping invoice will be different to what your customer paid you. However if your customer asks you can point out that these are values for customs declaration only. In any case a lower price declared helps reduce ad-valorem duty or sales taxes that your customer may have to pay when receiving imported goods in certain countries. Please check about importing / tax regulations before your start drop-ship selling, and always keep your customers informed.

    If your customer has technical support issues, or wants to return a product, they will have to discuss this with you first because it is your account with us.

    Please note that if there are import taxes to pay, you usually have to pay this when you receive the goods from the courier. So if you are dropshipping, that is your customers who may unexpectedly have to pay extra charges.

    Please note it is your responsibility as the our buyer / dropship vendor to find out information about taxes and inform your customers. we accepts no responsibility whatsoever for providing tax information relevant to your country, although of course we will do whatever we can to help you minimize the tax burden if you have special packing/ declaration instructions.

  • SHIPPING RATES

    Seidayee offers complimentary standard express shipping, for all online orders within the worldwide. International customers, as well as customers located outside of the continental China, are responsible for insurance charges, including any taxes or customs duties. Seidayee generally uses DHL/EMS/FedEx for shipments, however, we may use any shipping service we deem appropriate. Please contact us with any special delivery requests.

    Handle time: 3-7 work days.
    (all jewelry item need personalized customization, such as lettering NAME /LOVE WORDS in jewelry)

    Shipping time: 3-5 work days.
    (all parcels ship by Express, come in time.)

  • SALES TAX & PRICES

    All prices on the website are shown in United States Dollars.
    Including sales tax, if applicable, will be added to your order.

  • CARE & REPAIR

    If you would like to clean your jewelry at home, the only thing we suggest, without knowing the item needing cleaning, is scrubbing with an unused soft toothbrush & warm water. We would be happy to clean your jewelry if you would like to arrange to have it shipped to and from our office in china. Please contact the Support Team with more questions.

    Please contact our support team regarding repairs. We treat them all differently depending on what needs to be repaired.
    [email protected] +86-0755-25604894

  • RETURNS & EXCHANGES

    Due to the individual craftsmanship involved in every piece produced in our factory, Seidayee accept returns in condition. You may exchange merchandise in accordance with the exchange policy set forth below. Exchanges of merchandise which are not in compliance with the conditions and timeframes set forth below may be rejected by Seidayee and will be sent back to you.

    Exchange period
    You may exchange merchandise purchased on the Website. The package containing the merchandise to be exchanged must be deposited with the shipper within seven (7) days of receipt of the merchandise.

    Exchange process
    If you wish to exchange merchandise, you must comply with the following steps:
    Call +86-0755-25604894 or email [email protected] to request an exchange authorization. Seidayee will send a return shipping label to you. The shipping label is only valid on the date specified on the shipping label. Include the merchandise and all items and documents included with the merchandise in its original box. All shipments must be double boxed using new, unused Express shipping boxes. For example, the merchandise must be put in its original box, inside a Express medium box, inside a Express large box. Seal the delivery package and affix the return shipping label.Drop off the package at any staffed Express location (no drop boxes) or call Express to arrange for pick-up. If you call to arrange for pick-up, the package must be scanned into the Express system before the driver leaves the place of pick-up. You must obtain and keep your receipt. You must keep proof of return shipment.Seidayee accepts no liability in the event you are unable to produce such proof. Only merchandise received by Seidayee will be eligible for exchange. Upon receiving the merchandise, Seidayee will verify that the merchandise satisfies the conditions of the exchange policy.

    Conditions to exchange merchandise
    Seidayee products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. Seidayee will not accept for exchange any merchandise that shows signs of wear, or has been used or altered from its original condition in any way.

    Seidayee will not accept exchanges on any special orders, sized, altered, or engraved pieces.

    All exchanges will be subject to strict review to ensure that the merchandise satisfies Seidayee standards. If the merchandise does not meet these standards, Seidayee will refuse the exchange and the merchandise will be sent back to the customer. If the merchandise satisfies these standards, Seidayee will proceed with the exchange.

  • TERMS & CONDITIONS

    WEBSITE
    (The "Website") is a site operated by Shenzhen Seidayee Jewelry Co., Ltd(深圳市思达意珠宝有限公司), hereafter referred to as "Seidayee" or "we”. Use of the Website is subject to the following Terms of Use (the "Terms"). Seidayee may revise these Terms from time to time by updating this page, with the revised Terms taking effect for all users as of the date stated on the posting. Your continued use of this Website following the posting of any changes indicates your acceptance of the changes. You should consult the Terms regularly.

    Please read the Terms carefully before using the Website. You expressly acknowledge that you are aware of these Terms and have had access to the same upon entering the Website. Your use of the Website constitutes your agreement to the Terms. If you do not agree with the Terms, please do not use the Website.

    Copyright
    All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations, both individually and as they are compiled on the Website, and all software found on the Website are the property of Seidayee or our suppliers and are protected by China and international copyright laws.

    Trademarks
    The trademarks or trade dress of Seidayee and our affiliates may not be used without our written permission. Trademarks or trade dress include the Seidayee name and other graphics, logos, page headers, button icons, scripts, and services name of Seidayee's products, services, and programs, and those of our affiliates.

    Disclaimer of liability
    Neither Seidayee nor its affiliates make any representation or warranty of any kind, express or implied, including without limitation that the Website will be uninterrupted or error-free, that defects will be corrected, or that the Website, including the server that makes it available, is free of viruses or other harmful components. Except as otherwise provided by applicable laws, in no event shall Seidayee, its affiliates, and each of their respective directors, officers, employees, agents, contractors, successors, and assigns, be liable for any direct, indirect, special, incidental, punitive, consequential or other damages arising out of or related to the use, inability to use, authorized use, performance or nonperformance of the Website, as well as to damages for lost profits, business interruption or the loss of data or information, even if Seidayee was previously advised of the possibility of such damages and regardless of whether such damages arise in contract, tort, under statute, in equity, at law or otherwise.

    Governing law
    Any claims, controversies, or disputes shall be governed by the laws of the China, without regard to the principles of conflicts of law. Your use of the Website indicates your agreement that the laws of the Commonwealth of China, without regard to the principles of conflicts of laws, will govern any dispute of any sort that may arise between you and Seidayee and any of our affiliates. The disposition of any such dispute shall take place in a state or federal court located in Shenzhen,GuangDong,China. You consent to the exclusive jurisdiction and venue of such court.

    Indemnification
    You agree to indemnify Seidayee, its affiliates, and each of their respective directors, officers, employees, agents, contractors, successors, and assigns from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from your violation of these Terms.

    Entire agreement
    These Terms (as amended from time to time) constitute the entire agreement between you and Seidayee regarding your use of the Website and any transactions you may have with Seidayee and its affiliates through the Website, and supersedes any other agreement or understanding, whether written or oral, between you and Seidayee with regard to the subject matter of the Terms.

  • PRIVACY POLICY

    Seidayee recognizes the importance of protecting the privacy of information collected about you.


    The information we collect
    Generally, you may browse the Website without providing any personally identifiable information. When placing an order, you may register and create an online account. During this process, you will be required to provide valid and current personal information, including but not limited to your name, phone number, billing information, and email address, as well as other personal information such as shipping address, billing address, and payment details (collectively, the "Personal Information").

    From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this Website, our web server automatically collects anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our Website design, product assortments, customer service, and special promotions.

    How we use the information we collect
    We use this information to provide you with better service, in particular, for the following reasons:
    to complete your purchase transactions, to provide the services you request, to keep you informed about the status of your orders, to send you our catalogs and other offerings by mail, to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest, and internal record keeping.

    The following information will be used jointly by Seidayee, PayPal, who provides the online payment portal, and your credit card company to process payment of your order: your name and address, your credit card information, the identification of the creations you have ordered, and the price paid for the creations you have ordered.

    Others with whom we may share your information:
    affiliates of Seidayee, third-party service providers and vendors we engage to help us run our business, carefully selected outside companies when we believe their products or services may be of interest to you, a purchaser or potential purchaser of our business. We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of this Website, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this Website or the public.

    Your choices regarding use of the information we collect:
    If you prefer to be removed from the list of customers that receive direct mail or telemarketing calls, please email: [email protected], call: +86-0755-25604894 or write to: C33 Innovation Industrial Park, Room 206, Cuizhu North Road No. 33, Dongxiao Street, Luohu District, Shen Zhen City, Guang Dong Province, China 518019, including your name and address and stating whether you wish to be removed from mail offers, phone offers, or both.

    Children's Online Privacy Protection Act
    This Website is directed to adults; it is not directed to children under the age of 13. We operate the Website in compliance with the Children's Online Privacy Protection Act, and will not knowingly collect or use personal information from anyone under 13 years of age.

    Security
    In order to prevent unauthorized access or disclosure, we have put in place commercially reasonable physical, electronic, and administrative procedures to safeguard and secure the information we collect from you. In the absence of negligence on our part, we shall not be held liable for any loss you may suffer if a third party obtains unauthorized access to any Personal Information you provide to us.

    Cookies
    Cookies are files that store information on your hard drive or browser that allow the Website to recognize that you have previously visited. We use cookies for certain areas of the Website, including but not limited to session cookies, persistent cookies and web beacons. We use cookies for things like keeping track of what is in your shopping cart, recording your session information, and improving the Website design and our customer service. You can disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser.

    Links to other sites
    The Website may link to other websites which are not within our control. We do not make any representations or warranties about any website you may access through the Website. They are independent from us, and we have no control over, or responsibility for, their information or archives. Once you leave the Website, we cannot be responsible for the protection and/or privacy of any information you provide. Make sure you understand any website's privacy policies before providing personal information.

    Emails
    You will receive promotional emails only if you have asked to receive them. If you do not wish to receive emails, you can unsubscribe by sending an email to [email protected].